Privacy Policy

1. Introduction

Infoseny Ltd. ("we", "us", or "our") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our website or use our software and services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Company name: Infoseny Ltd.
Registered location: United Kingdom
Website: www.infoseny.com
Contact email: dataprotection@infoseny.com

For the purposes of data protection law, Infoseny is the data controller of your personal data.

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information You Provide to Us

• Name
• Email address
• Company name
• Job title
• Account registration details
• Support enquiries or messages
• Billing and payment information (processed via third-party payment providers)

3.2 Information We Collect Automatically

• IP address
• Browser type and version
• Operating system
• Device information
• Pages visited and time spent on the website
• Cookies and similar tracking technologies

3.3 Information from Third Parties

• Analytics providers (e.g. Google Analytics)
• Payment processors
• Identity or authentication services (if applicable)

4. How We Use Your Personal Data

We only use your personal data where we have a lawful basis to do so. We use your data to:

• Provide and maintain our website and software services
• Create and manage user accounts
• Respond to enquiries and provide customer support
• Process payments and invoices
• Improve our products, services, and user experience
• Send service-related communications
• Send marketing communications (where consent is given)
• Comply with legal and regulatory obligations
• Detect and prevent fraud or security issues

5. Lawful Bases for Processing

Under UK GDPR, we rely on the following lawful bases:

• Contract – where processing is necessary to provide our services
• Consent – for marketing communications and non-essential cookies
• Legitimate interests – to improve our services and ensure security
• Legal obligation – where we must comply with the law

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Ensure website functionality
• Analyse website usage
• Improve performance and user experience

You can manage or withdraw cookie consent at any time through your browser settings or our cookie banner. For more details, please see our Cookie Policy.

7. Data Sharing and Third Parties

We may share your personal data with:

• Cloud hosting providers
• Analytics providers
• Payment processors
• Customer support tools
• Professional advisers (e.g. legal, accounting)
• Regulatory authorities where required by law

All third parties are required to respect the security of your data and process it in accordance with data protection laws.

8. International Data Transfers

If personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations
• International Data Transfer Agreements (IDTAs)
• Standard Contractual Clauses (SCCs)

9. Data Security

We implement appropriate technical and organisational measures to protect personal data, including:

• Encryption
• Access controls
• Secure servers
• Regular security reviews

Despite these measures, no method of transmission over the internet is completely secure.

10. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

When data is no longer required, it is securely deleted or anonymised.

11. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate or incomplete data
• Request erasure of your data
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

ICO contact: https://www.ico.org.uk

12. Children's Data

Our services are not intended for children under the age of 16. We do not knowingly collect personal data from children.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at dataprotection@infoseny.com